- Describe the bureaucratic form of organization and discuss its advantages and disadvantages
- Explain the major ways in which organizations are divided into departments.
- Describe four modifications of the bureaucratic structure: matrix structure; flat structures; downsizing and outsourcing; and the horizontal structure.
- Identify key factors that influence the selection of organization structure.
- Specify how delegation, empowerment, and decentralization spread authority in an organization.
- Identify major aspects of organizational culture, including its determinants, how it is learned, and its management and sustaining.
- Describe key aspects of managing change including gaining support for change.
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