Conflict is inevitable in every profession and organization, and nursing and the broader healthcare field are no exception. Conflict can result from poor communication, jurisdiction issues, low trust, bullying, stress and heavy workloads, and poor leadership. These issues cause not only staff turnover, inefficiency, and expense to the organization but also disruption of care and diminished patient outcomes. Whether at the individual or organizational level, nurse leaders can affect change to improve these outcomes and move teams and organizations toward their mission and values.
Consider some of the AONL competencies that stress leadership, professionalism, and the ability to resolve and manage conflict. How might you approach these situations?
In this Assignment, you reflect on a conflict situation you have experienced in the workplace. Considering what you have focused on in this module, how might you approach this same conflict today?
Assignment (3–4 pages)
For your selected workplace conflict, write a reflective conflict analysis memo in which you address the following:
Describe the situation and conflict.