HLTENN036 Apply communication skills in nursing practice

Short Answer Questions

  1. It is important to apply various communication strategies to facilitate communication with a person from a diverse cultural and linguistic (CALD) background. Briefly describe how you would apply the following three (3) principles when communicating with a person from the CALD background (in 30a”50 words each).
    • 1.1: Courtesy
    • 1.2: Consideration
    • 1.3: Clarity
  2. Briefly describe any two (2) obligations of nurses in relation to the social media policy.
  3. People in a group may interact differently. It is important to gain knowledge and skills in leading small group discussions in the workplace. How could you as the chair of the meeting respond when you observe a participant dominating the discussion?
  4. Assume that you are asked to initiate and lead a small discussion to discuss and reflect on how interdisciplinary healthcare team or health service organisation effectively addressed a recent complaint. Identify three (3) meeting procedures you would implement to meet the meeting purpose.
  5. Provide two (2) examples of effective communication strategies you could use for giving feedback on own work performance to a leader or manager to whom one reports
  6. Provide two (2) examples of effective communication strategies in receiving feedback on work performance from a leader or manager to whom one reports.
  7. Briefly describe the difference between expressive communication and receptive communication
  8. Provide three (3) examples of outward-directed challenging behaviours you might experience in a healthcare setting.
  9. Identify and describe four (4) core components you could implement in relation to positive behaviour support to implement challenging behaviours.
  10. Outline four (4) strategies you could implement to enhance expressive communication when communicating with people with a disability
  11. Briefly outline two (2) roles of Nurses in a healthcare setting in relation to communicating with people with a disability and their families (in 30-50 words).
  12. Various handover tools or checklists are used in Australian clinical settings. Briefly describe the difference between iSoBAR, ISBAR and SBAR tools (in 60 to 80 words).
  13. Describe three (3) non-verbal and three (3) verbal signs of active listening (in 30-50 words each).
  14. Describe the steps you should follow when negotiating solutions to ensure that the process runs as smoothly as possible (Hint: four central guidelines to the principled negotiation approach) (in 70-90 words).
  15. Identify and describe four (4) factors that may facilitate communication in a healthcare setting.
  16. Identify and describe four (4) factors that may inhibit communication in a healthcare setting
  17. Provide two (2) examples of situations where information technology is used in nursing communication.
  18. Outline four (4) email etiquettes you must comply with when sending and receiving work emails.
  19. The social media policy was developed jointly by the National Boards to help practitioners understand their obligations when using social media. Who needs to use this policy and identify two (2) obligations of Nurses in relation to the social media policy.
  20. The Nurse must seek assistance from interpreters or other persons according to the communication needs of the client in the workplace. To ensure effective use of interpreter services Nurse must be trained in how to work with interpreters. Which clients need an interpreter? Outline four (4) considerations you must be aware of when booking an interpreter and also when conducting a session with an interpreter and your client.
  21. Briefly describe the following principles underpinning nursing documentation (in 30-50 words each).
    • 21.1: Factual
    • 21.2: Accurate and complete
    • 21.3: Current (timely)
    • 21.4: Organised
  22. What legal obligations does a Nurse have in relation to the confidentiality of nursing documentation?
  23. Outline three (3) simple strategies you could implement in a healthcare setting to facilitate the special needs of a person with low vision to interpret their environment.